Shipping

Any order over $35 shipped within the contiguous US will receive free shipping. All other shipping costs will be messaged during the checkout process if applicable. Please see below for the breakdown of your shipping options and time frames.

We ship to all 50 US states, APO/FPO/DPO addresses, and ship globally to most countries.

For professional orders, we ship only to select countries.

Any restrictions will be messaged during the checkout process if applicable.

Orders placed on the website will be processed within 1-3 business days, Monday through Friday. Orders placed on a weekend or on a public holiday may experience additional processing times. Please note that you can change or cancel your order within 4 hours from the confirmation page. No changes can be made to the order after the 4 hour window. All processing times are estimates subject to change. Please note that choosing express shipping does not expedite the processing time and the order must process before the express shipping period begins.

You will receive all order confirmations, shipping, and tracking notifications via email if shipping within the United States. You can also track the shipping status of your order(s) by logging in to your account, selecting Order History and clicking Track Order. Click here to log in to your account.

*Business days are Monday through Friday and do not include public holidays.

Orders usually arrive within 7-10 business days within the contiguous US. All other shipping timeframes to International destinations vary based on local carrier. Please note orders placed over the weekend or on a public holiday can experience additional processing time.

Yes, we ship to most International countries. Any restrictions will be messaged during the checkout process if applicable. Please use the drop down at the bottom of the website to shop the appropriate country based on your location:

• United States
• United Kingdom
• Australia
• France
• Italy
• Spain
• Canada

Orders that are shipped to countries outside of the US are shipped on a DDU (delivery duty unpaid) basis.

DDU (delivery duty unpaid) means that you may be liable to pay local sales taxes and customs duties on arrival of our order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.

Please note that OLAPLEX is unable to advise on the amount that this may be and cannot accept responsibility for these costs. You can reach out to your local post office for additional information.

The quoted prices are inclusive of sales taxes when they are shipping to a jurisdiction that is aligned to the domain. For those shipments outside of locations that match the domain, the customer is responsible for the import duties.