Olaplex guarantees the quality and composition of your client’s hair while using Olaplex with any professional color brand.

Our product has been engineered to work with any professional color line or developer.

This guarantee is given by Olaplex, Inc., 1187 Coast Village Rd, Suite 1-520, Santa Barbara, CA 93108; phone number +61 2 8071 6400.

If you are in any way not satisfied with your purchase from we will refund you the cost of goods. We do not refund the shipping charge.

Send via ground shipment and postmarked within four weeks from date of purchase, the unused portion in its original package along with the receipt to:

c/o IFS
Order # (order number is required)
14245 Artesia Blvd.
La Mirada, CA 90638

c/o Bleckmann Nederland B.V.
Order # (order number is required)
Columbus 13-14-15
7609 RM Almelo
The Netherlands

Attn: 3PL
Toll Global Forwarding Warehouse
293 Coward Street
Mascot, NSW 2020 Australia
Contact: +61 2 8071 6400

To receive a refund, you must have purchased directly from OLAPLEX. If you have purchased from any third-party (beauty supply store, mass discount retailer, online auction site, etc.), we cannot guarantee the authenticity of your product and will not grant a refund.

The guarantee set out above is in addition your rights under the Australian Consumer Law.

We believe education is key to getting the most out of OLAPLEX. Please visit, download the OLAPLEX App, review the instructions that come with our products, and familiarize yourself with OLAPLEX before treating your clients with Olaplex.

For any further enquiries, please contact 

OLAPLEX reserves the right to terminate, modify, or change this policy at any time. Latest revision: 04/08/20.